API Terms of Use

This agreement together with our TicketSource Terms and Conditions, Privacy Policy, Data Processing Agreement and Website Terms of Use (“Associated Terms”), provides the legal Terms and Conditions on which TicketSource makes available our services to you.  By using the TicketSource API, you agree to these Terms of Use and our associated Terms and Agreements stated above.  

1. Purpose

1.1. Parties
The API Terms of Use is an Agreement made between TicketSource and you, or the individual, company, or other entity that you represent.  By building applications which interact with TicketSource’s products and services or by accessing or using any application programming interfaces, developer tools, or other related documentation and materials (collectively “API”) made available by TicketSource, you agree to be bound by these Terms of Use and the Associated Terms that applies to your use of the API and the TicketSource Services (“Services”).

1.2. Corporate Use
If you are accepting the API Terms of Use on behalf of your employer or other entity, you represent and warrant that: 
i)     you have full legal authority to bind your employer, or the other entity, to these API Terms of Use and the Associated Terms; 
ii)     you have read and understand these API Terms of Use; and 
iii)     you agree, on behalf of the party that you represent, to abide by these API Terms of Use.  If you do not have legal authority to bind your employer or entity, please do not use the TicketSource API. 

1.3. Modification of Terms
We may modify these Terms at any time, effective immediately upon posting to our Website.  Any modifications will be effective upon your continued use of the API.  Please review these Terms periodically on our website www.ticketsource.us 

2. Your Use of the API

2.1. License
TicketSource grants you, subject to your complete and ongoing compliance with the API Terms of Use, a non-exclusive, non-transferable, non-sublicensable, and revocable license solely to access and use the API as expressly permitted under and in accordance with the API Terms of Use. All rights not expressly granted to you are reserved by TicketSource. 

2.2. Users Compliance
You agree to comply and require all your Users to comply with the API Terms of Use and all other Associated Terms. You and your Users also agree to comply with all applicable laws and regulations, including laws regarding the import or export of data or software, data processing and privacy laws.  

2.3. Monitoring
You agree that TicketSource may monitor your use of the API to ensure quality, to improve our Service, and to verify your compliance with these Terms.  You agree to assist TicketSource with this monitoring upon request. If you do not demonstrate full compliance with these Terms, TicketSource may restrict or terminate your access to the API without notice. 

2.4. Rate Limit
There is a rate limit and a restriction to the data fields displayed per Application or service utilising the TicketSource API and you agree that you shall comply with that rate limit and restriction to the data fields at all times.  The rate limit is 240 requests in a 60 second period. These rate limits and restrictions are subject to change from time to time at TicketSource’s discretion, effective immediately upon posting.  Your use of any methods intended to subvert rate limiting or data field restriction is a violation of these API Terms of Use. 

2.5. Best Practices
We recommend that you become familiar with the best practices as stated in our API guidance covering caching and HTTP2 which can be found at https://ticketsource.io/getting-started#best-practices

2.6. Reservation of Certain Rights
At any point in the future, TicketSource reserves the right to do any of the following:
•    Offer or cease to offer support for the API.
•    Modify the API and require you to use those subsequent versions.
•    Require you to use the API in a different manner.
•    Suspend or discontinue any aspect of the API.
•    Charge fees for future use or access to the TicketSource API (should TicketSource decide to charge for its API in the future, you do not have any obligation to continue use of the API).
•    Deprecate any API.

3. Restrictions

3.1. No Malicious Actions:
You shall not and shall not direct, encourage or assist any party to:
•    use the API in a way that could impair, harm or damage TicketSource, the API, any Services, or anyone’s use of the API or any Services;
•    launch or cause to be launched in connection with the API a malicious automated program or script, including web spiders, crawlers, robots, indexers, bots, viruses or worms, or any programme intended to overburden or hinder the operation and / or performance of the API;
•    attempt to circumvent the limitations TicketSource sets on your use of the API; or
•    engage in deceptive, misleading, illegal or unethical activities, or activities that otherwise may be detrimental to the API, TicketSource, other Event Organizers or ticket-buying Customers in our sole opinion and judgement. 

3.2. No Unauthorised Access
You shall not and shall not direct, encourage or assist any party to use the API to disrupt, interfere with, or attempt to gain unauthorised access to the Services, servers, devices, or networks connected to or which can be accessed via the API. 

3.3. No Removal of Legal Notice
You shall not remove any legal, copyright, trademark, or other proprietary rights notices contained in or on materials received or accessed by you pursuant to these Terms. 

3.4. No Copying or Scraping
You shall not and shall not direct, encourage or assist any other party to:
i)    copy or extract any features or functionality thereof;
ii)    parse or scrape any of TicketSource’s data;
iii)    reformat, reverse-engineer, or otherwise modify the API or Services;
iv)    design or develop an App or Service whose primary purpose is to redirect Users from the Services; or
v)    create an App that recreates or replaces any TicketSource Services, unless expressly permitted by TicketSource pursuant to a duly executed written agreement.

3.5. No Competitive Benchmarking
You shall not and shall not direct, encourage or assist any other party to use the API to measure the availability, performance, functionality, or usage of the Services for Competitive purposes.

3.6. No Re-sell
You shall not redistribute or re-sell, or sub-licence access to the API, any data obtained using the API, or any Services accessed through the API, unless expressly permitted by TicketSource pursuant to a separate duly executed written agreement.

4. Intellectual Property

4.1. Ownership
You retain your ownership rights in your App and we own and will continue to own our API and Services, including all related intellectual property rights therein.  All our rights not expressly granted herein are hereby retained. 

4.2. Branding
You must use your own name, company name, logos, trademarks, or app names in connection with your Apps and not the name, logos, trademarks, or app names of TicketSource. You have no right or licence to use the TicketSource Trademarks in connection with your Apps or otherwise without TicketSource’s prior written consent.  Your Apps must make clear to Users that they are not owned, developed, or controlled by TicketSource. 

4.3. Content
TicketSource owns all rights, title, and interest in and to the TicketSource API’s, the TicketSource platform and the site content. 
Content that is uploaded to the TicketSource website is owned by the Event Organizer. However, you grant TicketSource a paid-up, royalty-free, nonexclusive, worldwide, irrevocable, sublicensable right and license to copy, perform and display your content for purposes of marketing, demonstrating, and making your App available to Users. 

5. User Data

5.1. Privacy Laws and Regulations
You must comply with all applicable data protection and cyber security laws and regulations.  Your use of the API is conditional upon your implementation and maintenance of appropriate protections and measures for your App and that includes your responsibility to the data obtained using the API under regulations such as Data Privacy Laws in your Country or State.

5.2. Collection and Use of Data
When using the TicketSource platform and associated Services including the API, you act as the Data Controller and TicketSource is the Data Processor.  You must provide all required notices (e.g., Privacy Notice) and obtain all necessary rights, permissions, and consents from Customers or Users for your access, collection, storage, transmission, treatment, use, disclosure, sharing, and other processing of any User data.   If you use our API to retrieve User data directly from the TicketSource platform, you must limit your access, processing, and use of such data to that authorised by the Customer or User or necessary for the purposes of providing the functionality of your App. 

6. Security

6.1. API Key Security
API keys are only accessible to TicketSource account Admin Users. You will only share any passwords, tokens, keys, or other access credentials to authorised users as required and continue to be responsible for their actions in the maintenance of account and data security and overall security of the TicketSource platform. 

6.2. Security Standards
You will always use appropriate administrative, physical, and technical safeguards:
•    that meet or exceed industry standards appropriate to the sensitivity of the data you are accessing;
•    are compliant with applicable laws and regulations (including data security laws such as GDPR or PECR); and
•    are designed to prevent unauthorised access, use, processing, storage, destruction, loss, alteration, or disclosure of personal data. 

6.3. Security Incidents
You must immediately notify TicketSource upon discovery or notice of any actual or suspected:
•    unauthorised access, use, disclosure, modification, loss, or destruction of User data under your control;
•    security vulnerabilities of your App; or
•    issues involving your App that materially degrades the Services.

6.4. Notification
In the event of a Security Incident stated in point 6.3, you will be solely responsible, at your own expense, for investigation, remediation, and your own notifications to affected Users and regulatory authorities in accordance with applicable laws and industry standards.  However, you must obtain our approval for any breach notification to Users that refer, directly or indirectly, to TicketSource.     

7. Termination

You may stop using the API at any time with or without notice to TicketSource.  TicketSource may suspend or immediately terminate your access to the API at our sole discretion at any time,
for any reason.  Any breach of these Terms may result in immediate termination of your access to the API and TicketSource Services. 

8. The Legal Bit

8.1. Disclaimers, Limitations of Liability and Indemnification
8.1.1. Disclaimer
TicketSource does not represent or warrant that any API are free of inaccuracies, errors, bugs, or interruptions, or are reliable, accurate, complete, or otherwise valid.  The API are provided “as is” with no warranty, express or implied, of any kind and TicketSource expressly disclaims any and all warranties and conditions, including any implied warranty or merchantability, fitness for a particular purpose, availability, security, title, and non-infringement. Your use the API is at your own discretion and risk, and you will be solely responsible for any damage that results from the use of any API including any damage to your computer system or loss of data. 

8.1.2. Limitation of Liability
TicketSource shall not be liable to you for any direct, indirect, incidental, consequential, special, or exemplary damages or loss of income arising out of, or in connection with, use of the API, whether based on tort (including negligence or otherwise), breach of contract, breach of warranty, or any other pecuniary loss, whether or not TicketSource has been advised of the possibility of such damages.  Under no circumstances shall TicketSource be liable to you for any amount in excess of $100.  

8.1.3. Indemnity
You will indemnify TicketSource and undertake to keep TicketSource indemnified against any losses, damages, costs, liabilities and expense (including legal expenses) incurred or suffered by TicketSource arising out of your use of the our Services and API and any breach by you or any of your account Users of any provision of these Terms or arising out of any claim that you have breached any provision of these Terms or Associated Terms. 

8.2. Confidentiality
You may be given access to certain non-public information, software and specifications relating to the API which is confidential and proprietary to TicketSource.  You may use this Confidential Information only as necessary in exercising your rights granted under these Terms.  You may not disclose any Confidential Information to any third party without prior written consent from TicketSource. You agree that you will protect any Confidential Information from unauthorised use, access, or disclosure in the same manner that you would use to protect your own confidential and proprietary information.  You may disclose TicketSource Confidential Information when compelled to do so by law if you provide us reasonable prior notice unless a court orders that we not receive notice. 

8.3. General  
These API Terms do not create any agency, partnership or join venture between the parties.  Nothing in these Terms will limit either party’s ability to seek injunctive relief.  TicketSource is not liable for failure or delay in performance to the extent caused by circumstances beyond our reasonable control.  Any failure to enforce any provision of these Terms will not constitute a waiver thereof or of any other provision.  If any section (or sub-section) of the API Terms of Use is invalid, illegal, or unenforceable, the rest of these Terms or Associated Terms will remain in effect.  

This Agreement shall be governed by and construed, interpreted and enforced in accordance with the laws of the State of Delaware without giving effect to such state's laws and principles regarding the conflict of interest laws. Each of the parties hereto irrevocably submits to the exclusive jurisdiction of the courts of the State of Delaware and the United States District Court in Delaware for the purpose of any action or judgment relating to or arising out of this Agreement or any of the transactions contemplated hereby and to the lay of venue in such court.

If you have any questions or comments about the API Terms of Use or the API, please contact TicketSource at [email protected]