Managing Difficult Conversations & Conflict - Open Programme

Training delivered by Hazel Perrett, Perrett and Brown Organisational Development.

The Aim

• To understand how as an individual to effectively deal with difficult situations
• To understand why we find conversations challenging
• To review the impact of conflict on ourselves, the department and organisation
• To understand the impact of different conflict management styles and how to ensure that the right style and strategy is deployed
• To be able to recognise different kinds of behaviour and how to manage this within the conflict process
• To review and practice a variety of techniques to support the interaction with all parties concerned and explore a template for future challenging conversations

The Topics Covered  

• To understand why some conversations are challenging
• To understand the origins of conflict to ensure that the right strategy is deployed.
• To be able to recognise different kinds of behaviour and how to manage this within the conflict process
• To review the different conflict management styles and the impact that they have in the conflict resolution process.
• Explaining and influencing the behaviours of others  - the template for a ‘Challenging Conversation’
• To review and practice a variety of techniques to support the interaction with all parties concerned

 Delivery Style

• This is a highly practical training session concentrating on supporting people in resolving conflict in a confident and clear manner.
• The content of the training will offer a range of tips and techniques which can be used in a variety of situations

This training session is free and available to anyone working or living in Wales. As places are limited, please only book if you are available to attend. 

The training will be delivered via Microsoft Teams and a Teams meeting link for the session will be sent to you 24 hours prior to the scheduled start time.

About the trainer:
Hazel Perret has 35 years plus experience of working in the field of Learning and Development. Offers a wide range of development activities that centre around developing greater self-awareness, behavioural change, appropriate leadership/management and creating high performance with individuals and teams. All the development activities are practical, highly participative, giving user friendly tips and techniques that can be applied day-to-day in live situations.