Prohibited Content and Notification Policy

As a ticketing platform, TicketSource enables Event Organisers to upload content to its Website in order to support the promotion, selling and management of tickets sales for events. The EU ‘Digital Services Act’(DSA) and ‘Terrorist Content Online Regulations’ (TCO) have been enacted to prevent illegal and harmful activities online and the spread of disinformation.  TicketSource is committed to upholding the requirements of these regulations and maintaining a safe and respectful community for our Event Organisers and their Customers.

Our Terms and Conditions state that the following content is prohibited on the TicketSource Website:

• Is offensive, such as content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
• Could be harmful to minors;
• Harasses or advocates harassment of another person;
• Involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
• Promotes information that you know is false, misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
• Contains copyrighted material for which you do not have the permission or licence to use;
• Displays pornographic or sexually explicit material of any kind;
• Provides material that exploits people under the age of 18 in a sexual or violent manner or solicits personal information from anyone under 18;
• Provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; or
• Is considered fraudulent or illegal.

Report Potential Prohibited Content to TicketSource
If you believe an event listed on TicketSource breaches any of the above prohibited content, we would encourage you to report the event to us immediately. 

You can report potential prohibited content by emailing [email protected] If you are in the EU and would like to report via our EU Representative, please refer to the section below for contact details.

When submitting a report, you must provide the following information:

• an explanation of the reasons why you consider the information in question to be illegal content;
• a clear indication of the electronic location of that information, in particular the exact URL or URLs, and, where necessary, additional information enabling the identification of the illegal content;
• the name and email address of the person or entity submitting the notice (not required if reporting content relating to sexual abuse, sexual exploitation, child pornography, solicitation of children as stated in the DSA Articles 3 to 7);
• a statement confirming the good faith belief of the submitter of the report that the information and allegations contained therein are accurate and complete).

TicketSource will urgently investigate your report of prohibited content and make a decision as to whether the content is in breach of our Terms and Conditions.  Action may include the removal of the content or for serious offences which require reporting under the EU Regulations DSA or TCO, we may be required to report the content and the Event Organiser to the relevant Competent Authority.

Removal of Content and Appeals
Once a report has been investigated, if TicketSource concludes that prohibited content has been uploaded to the Website the content will be removed immediately. The Event Organiser who uploaded the content will be notified immediately of the decision and we will provide a clear and specific statement of the reason for the removal.

The statement will also provide an appeal process for the Event Organiser should they disagree with the decision made by TicketSource to remove the content.

Your Privacy
Unless where notified in this policy, your data will not be shared with any third parties and will be protected under our Privacy Policy. The only exception to this rule is if your information is requested by a Competent Authority who are investigating Terrorism or other Serious Crime. EU Representative

EU Representative
For European Users, our Representative in the EU for the Digital Services Act, Terrorist Content Online Regulations and Network and Information Security Directive are DataRep who can be contacted as follows:

Post:  DataRep,The Cube, Monahan Road, Cork, T12 H1XY, Republic of Ireland (letters MUST be addressed to 'DataRep' and not TicketSource or your inquiry may not reach us). 
Email: [email protected]
Website:  www.datarep.com/ticketsource
The DataRep Privacy Policy can be found here.