EDP 2027 - DESIGNING THE EXPERIENCE JOURNEY
Ards Blair Mayne Wellbeing and Leisure Complex - IN THE DUSTY MILLAR ROOM, Newtownards, BT23 4DB
Wednesday 6th January 2027 9:15AM
A practical map of the visitor experience, identifying opportunities to strengthen the welcome, participation, emotional high point and ending.
Focus on the experience itself, mapping what happens from arrival through participation to departure. Introduce models including the Peak-End Rule, moments that matter, sensory touchpoints and friction points. The wider pre- and post-visit customer journey will be signposted for further development outside the session.
Focus on the experience itself, mapping what happens from arrival through participation to departure. Introduce models including the Peak-End Rule, moments that matter, sensory touchpoints and friction points. The wider pre- and post-visit customer journey will be signposted for further development outside the session.
Event Details
Doors Open at 9:00AM
From 9:15AM to 12:00PM
